Operations Assistant
Clearwater, FL
Full Time
Entry Level
Own The Role:
This full-time, in-office position combines office administration, technology management, training coordination, customer service support, and onboarding assistance. Key responsibilities include maintaining office supplies and equipment, serving as a liaison with our IT Managed Services Provider for laptop setup and troubleshooting, coordinating training programs, organizing events, and supporting various operations team activities. Additional tasks involve shipping, inventory tracking, and assisting with internal projects.
**This is an in-office opportunity with 5 days/week in office**
How You’ll Drive Success:
To Be Successful:
Why SP6?
This full-time, in-office position combines office administration, technology management, training coordination, customer service support, and onboarding assistance. Key responsibilities include maintaining office supplies and equipment, serving as a liaison with our IT Managed Services Provider for laptop setup and troubleshooting, coordinating training programs, organizing events, and supporting various operations team activities. Additional tasks involve shipping, inventory tracking, and assisting with internal projects.
**This is an in-office opportunity with 5 days/week in office**
How You’ll Drive Success:
- Office Administration (25%): Order and maintain office and kitchen supplies, arrange daily catered lunches, run errands, manage mail sorting and scanning, set up workspaces for new hires, organize food for events, distribute promotional items, handle occasional shipping of items, and support event planning.
- Training & Development (25%): Collaborate with department leads to schedule and track team members' training, monitor completion hours through our Learning Management System, upload training certificates, manage overdue training, and purchase and schedule courses as necessary. Additional duties include researching recommended training options provided by team managers, reviewing quarterly training progress, meeting with managers annually to create training schedules, and tracking new hire training progress.
- Administrative Assistance (20%): Support SP6 & ASCERA executives with administrative tasks and projects. Basic Microsoft Office and Excel skills are required, including data entry, formatting, and using basic formulas like SUM and AVERAGE.
- Technology Inventory and Management (15%): Liaise with our external IT Managed Services Provider to resolve minor technical issues with laptops and equipment. Set up workspaces and onboard new hires alongside our IT provider, guiding them through their initial laptop login. Collaborate with leadership to maintain laptop inventory and assist our internal IT Risk & Compliance Manager with administrative tasks as needed.
- Customer Service (10%): Serve as the first point of contact for customer inquiries and support related to SP6/ASCERA software products and services. Respond to phone calls and emails during business hours and escalate technical issues to the appropriate team members. This is a non-technical role however a basic understanding of product functionality is required. (Training will be provided)
To Be Successful:
- Experienced with Microsoft productivity tools (Word, Excel, Outlook, etc.).
- Highly self-motivated; someone who takes ownership.
- Must be able to juggle multiple projects at the same time.
- Operate independently and efficiently to manage multiple projects and deadlines simultaneously and successfully.
- High attention to detail
- Strong communication skills and ability to collaborate effectively with different teams
- Committed to providing exceptional customer service across all responsibilities.
- Prior experience in an administrative assistant or support role preferred.
Why SP6?
- Recognized as one of North America’s top professional service partners.
- The chance to be part of a winning team and a premier Splunk partner.
- Competitive salary and OTE.
- 100% employer-paid health insurance (Gold-rated plan).
- 401(k) with company match.
- 30 days of annual paid time off (4 weeks Paid Time Off + Holidays)
- Significant Training and Development and Certification attainment.
- Opportunity for long-term career advancement.
- Your contributions are felt and recognized by our growing company.
Apply for this position
Required*